Add / change a payment method on Fincome

Manage your payment methods from your Fincome account: add, replace or update your billing information securely via Stripe.

1. Access the billing area

1. From your Fincome account, click your initials at the top right.

2. Select My account → Manage my subscription.

3. You access the subscription page which shows:

   • your current plan and its amount,

   • the active payment method,

   • your billing history,

   • the button Change subscription.

If a message “Your card has expired. Update your payment method.” appears, add a new method and set it as the default.

2. Accepted payment methods

The options shown depend on your contract and country. At minimum, Fincome accepts:

• Credit card (Visa, Mastercard, American Express)

• SEPA direct debit

• Other methods (annual invoice bank transfer) : available on request depending on eligibility — contact your CSM if necessary.

Only the methods visible in the portal can be saved directly. For any clarification, contact Fincome support.

3. Add or change a payment method

1. Click your initials → My account → Manage my subscription.

2. In the Payment method, click Add a payment method.

3. Enter the requested information (number, expiry, CVC, IBAN…) then click Save.

4. Click the … to the right of the new method and choose Set as default payment method.

5. (Optional) Remove the old method via … → Delete.

Common cases

• Expired card : add a new card and set it as default.

• Payment failure : check the limit or 3-D Secure, update the card, then retry the payment from the invoice if offered.

• No “Add” option visible : your role may not allow billing changes — ask an administrator.

4. Update the billing email and address

1. Go to My account → Manage my subscription.

2. Under Billing information, click Update the information.

3. Edit:

   • thebilling email (for receiving invoices),

   • thelegal address (company name, country, VAT, etc.).

Tip: use a generic address (e.g.: [email protected]) to ensure invoices are properly received.

5. Find and download your invoices

1. In Billing history, select the desired invoice.

2. Download the PDF of the invoice and/or the receipt associated.

6. Security and compliance

• All payments are processed via Stripe, an infrastructure certified PCI DSS.

• Fincome does not store any card data : they are encrypted and managed exclusively by Stripe.

• You can at any time revoke or replace a payment method.

FAQ

→ Which payment methods are accepted? Cards (Visa, Mastercard, Amex) and SEPA direct debit. Other options (annual bank transfer, direct mandate) can be enabled on request depending on your contract.

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→ How to set a default card? In My account → Manage my subscription → Payment method, add the new card then click … → Set as default payment method.

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→ Can I save multiple cards? Yes. You can save multiple cards and choose which to use as the default. The others will remain available as backups.

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→ When am I charged? On the renewal date of your contract. The subscription renews automatically and the default payment method is charged, unless cancelled early.

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→ What to do in case of payment failure? Check the limit or 3-D Secure, update the card then retry the payment from the invoice if offered. Fincome makes several automatic attempts before any access suspension.

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→ Are virtual or corporate cards supported? Yes, if they are accepted by Stripe and authorized for recurring payments by the issuer.

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→ How to change my legal information (VAT, company name, etc.)? In My account → Manage my subscription → Billing information → Update the information. Enter the company name, address, country and VAT number.

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→ Who can change payment information? Only account owners and administrators with billing rights can change or delete a payment method.