Connect subscriptions

Effectively manage subscription changes in Fincome. Avoid noisy movements on your MRR by merging your customers' subscriptions.

The symptoms

A subscription change for a customer in your billing system can cause spurious movements in your MRR (caused by a "overlap" or a "disjunction" of subscriptions).

For example: There is a customer with a €100 subscription, then a new €150 subscription before cancelling the old one. In this case, there will be €250 of MRR for a short period instead of €150.

To remedy this phenomenon, you can merge subscriptions on your Fincome account. This way, the last active subscription will become the one taken into account in your calculations, and you will no longer have spurious MRR movements.

Merging subscriptions on Fincome

Go to the customer page (via "Analytics" > "My customers" or by searching directly for a customer using the search function). In the subscription section, click "Show graph" then "Merge subscriptions". You can then select two subscriptions you want to merge directly on the graph. Once confirmed, you will see a "link" icon appear on the "child" subscription, indicating that this subscription has been attached to another subscription.