Adjust and correct invoice lines

Introduction

Fincome offers the ability to audit each billing line and adjust metrics based on special cases (VAT, discounts, canceled invoices, etc.) in order to build a custom MRR. Correcting an invoice line allows you to accurately reflect reality: apply a forgotten discount, correct an incorrect date or amount, or apply a retroactive discount to a subscription. These adjustments ensure that your SaaS metrics (MRR, churn, expansion, contraction) remain accurate and up to date, thus preventing your metrics from being distorted.

Steps to correct or adjust an invoice line

There are two ways to correct or adjust an invoice line.

FIRST OPTION: From the customer page

From My Customers > The relevant customer's page:

1. Identify the concerned line: locate the relevant invoice, then by clicking on it, the invoice line that requires correction (for example, an invoice where a discount was not applied or an incorrect date).

2. Choose the appropriate action: Click the “...” button to the right of that line to be able to edit it.

3. Edit the necessary fields: A form window opens with the line details. Update the required information: for example the amount (including the forgotten discount or correcting an error), the start/end period dates if they were incorrect, or the revenue line category if needed.

4. Validate the correction: Save your changes by clicking Save. The platform will then update the invoice line. The correction is immediately taken into account in Fincome, with no further action required on your part.

SECOND OPTION: From the “Data” tab

1. Go to the “Data” page in Fincome then “Invoice Lines”

2. Note information about the corresponding invoice line (customer name, an invoice number, an invoice line number...) to find it/them

3. Check the invoices concerned then click “Edit” on the right

4. Edit the necessary fields: A form window opens with the line details. Update the required information: for example the amount (including the forgotten discount or correcting an error), the start/end period dates if they were incorrect, or the revenue line category if needed.

5. Validate the correction: Save your changes by clicking Save. The platform will then update the invoice line. The correction is immediately taken into account in Fincome, with no further action required on your part.

Additional resources

• Step-by-step video – correcting an invoice line (3 min) Watch on Loom

• Related article: Frame your revenue and your MRR/ARR – step-by-step method to reconcile your numbers between Fincome and your billing system.