Add / change a payment method on Fincome
Manage your payment methods from your Fincome space: add, replace or update your billing information securely via Stripe.
1. Access the billing area
From your Fincome space, click your initials at the top right.
Select My account → Manage my subscription.
You will access the subscription page which shows:
your current plan and its amount,
the active payment method,
your billing history,
the button Change subscription.
If a message “Your card has expired. Update your payment method.” appears, add a new method and set it as default.
2. Accepted payment methods
The options shown depend on your contract and your country. At minimum, Fincome accepts:
Credit card (Visa, Mastercard, American Express)
SEPA direct debit
Other methods (annual bank transfer on invoice) : available on request depending on eligibility — contact your CSM if necessary.
Only the methods visible in the portal can be saved directly. For any clarification, contact Fincome support.
3. Add or change a payment method
Click your initials → My account → Manage my subscription.
In the Payment method, click Add a payment method.
Enter the requested information (number, expiration, CVC, IBAN…) then click Save.
Click the … to the right of the new method and choose Set as default payment method.
(Optional) Remove the old method via … → Delete.
Common cases
Expired card : add a new card and set it as default.
Payment failure : check the limit or 3-D Secure, update the card, then retry the payment from the invoice if offered.
No “Add” option visible : your role may not allow billing changes — ask an administrator.
4. Update billing email and address
Go to My account → Manage my subscription.
Under Billing information, click Update information.
Edit:
thebilling email (for receiving invoices),
thelegal address (company name, country, VAT, etc.).
Tip: use a generic address (e.g.: [email protected]) to ensure invoices are properly received.
5. Find and download your invoices
In Billing history, select the desired invoice.
Download the PDF of the invoice and/or the receipt associated.
6. Security and compliance
All payments are processed via Stripe, an infrastructure certified PCI DSS.
Fincome does not store any card data : they are encrypted and managed exclusively by Stripe.
You can at any time revoke or replace a payment method.
FAQ
→ Which payment methods are accepted? Cards (Visa, Mastercard, Amex) and SEPA direct debit. Other options (annual transfer, direct mandate) can be enabled on request depending on your contract.
→ How to set a card as default? In My account → Manage my subscription → Payment method, add the new card then click … → Set as default payment method.
→ Can I save multiple cards? Yes. You can save multiple cards and choose which to use as the default. The others will remain available as backup.
→ When will I be charged? On the renewal date of your contract. The subscription renews automatically and the default payment method is charged, unless canceled beforehand.
→ What to do in case of payment failure? Check the limit or 3-D Secure, update the card then retry the payment from the invoice if offered. Fincome makes several automatic attempts before any access suspension.
→ Are virtual or corporate cards supported? Yes, if they are accepted by Stripe and authorized for recurring payments by the issuer.
→ How to change my legal information (VAT, company name, etc.)? In My account → Manage my subscription → Billing information → Update information. Enter the company name, address, country and VAT number.
→ Who can change payment information? Only account owners and administrators with billing rights can change or delete a payment method.
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