# Add/change a payment method on Fincome

## 1. Access the billing area

1. From your Fincome workspace, click your initials in the bottom left.
2. Select **My account → Manage my subscription**.
3. You will access the subscription page, where you will find:
   * your **current plan** and its amount,
   * the **active payment method**,
   * your **billing history**,
   * the button **Change subscription**.

{% hint style="info" %}
If a message saying “Your card has expired. Update your payment method.” appears, add a new method and set it as the default.
{% endhint %}

{% @guideflow/guideflow-embed requestedUrl="<https://app.guideflow.com/player/0p0y3mwuyk>" %}

## 2. Accepted payment methods

The options displayed depend on your contract and your country.\
At a minimum, Fincome accepts:

* **Bank card** (Visa, Mastercard, American Express)
* **SEPA direct debit**
* **Other methods (annual bank transfer on invoice)** : available upon request depending on eligibility — contact your CSM if needed.

Only the methods visible in the portal can be registered directly.\
For any clarification, contact **Fincome support**.

## 3. Add or change a payment method

1. Click your initials → **My account** → **Manage my subscription**.
2. In the section **Payment method**, click **Add a payment method**.
3. Fill in the requested information (number, expiration, CVC, IBAN…) then click **Save**.
4. Click the **…** to the right of the new method and choose **Set as default payment method**.
5. *(Optional)* Delete the old method via **… → Delete**.

#### Common cases

* **Expired card** : add a new card and set it as default.
* **Payment failure** : check the limit or 3-D Secure, update the card, then retry the payment from the invoice if offered.
* **No “Add” option visible** : your role may not allow billing changes — ask an administrator.

## 4. Update the billing email and address

1. Go to **My account → Manage my subscription**.
2. Under **Billing information**, click **Update information**.
3. Modify:
   * the**billing email** (for receiving invoices),
   * the**legal address** (company name, country, VAT, etc.).

{% hint style="info" %}
Tip: use a generic address (e.g.: *<billing@your-domain.com>*) to ensure invoices are received properly.
{% endhint %}

## 5. Find and download your invoices

1. In **Billing history**, select the invoice you want.
2. Download the **PDF** of the invoice and/or the **receipt** associated with it.

## 6. Security and compliance

* All payments are processed via **Stripe**, a certified **PCI DSS**.
* infrastructure **Fincome** does not store any card data
* : it is encrypted and managed exclusively by Stripe. **You can at any time** revoke or replace

## a payment method.

**FAQ**\
→ What payment methods are accepted?

***

**Cards (Visa, Mastercard, Amex) and SEPA direct debit. Other options (annual bank transfer, direct debit mandate) can be enabled on request depending on your contract.**\
In **→ How do I set a card as default?**&#x4D;y account → Manage my subscription → Payment method **, add the new card then click**.

***

**… → Set as default payment method**\
→ Can I save multiple cards?

***

**Yes. You can save multiple cards and choose which one to use by default. The others will remain available as backups.**\
→ When am I charged? **On the** renewal date

***

**of your contract. The subscription renews automatically and the default payment method is charged, unless cancelled early.**\
→ What should I do in case of a payment failure?

***

**Check the limit or 3-D Secure, update the card, then retry the payment from the invoice if offered. Fincome makes several automatic attempts before any access suspension.**\
→ Are virtual or corporate cards supported? **Yes, if they are** accepted by Stripe

***

**and authorized for recurring payments by the issuer.**\
In **→ How do I change my legal information (VAT, company name, etc.)?**&#x4D;y account → Manage my subscription → Billing information → Update information\
Enter the company name, address, country and VAT number.

***

**→ Who can modify payment information?**\
Only **account owners** and **administrators** with billing rights can change or delete a payment method.


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