Fincome data vs billing data

Understand why your Fincome data differs from your billing system. Discover common discrepancies and how to adjust them for an accurate MRR.

Tracking MRR is essential for recurring-revenue businesses, particularly to assess the health of your business on a regular basis.

Calculating MRR may seem simple and can be easily accessible on platforms like Stripe or Chargebee, however it is a metric that requires a lot of precision to be reliable and useful, and that's the whole point of the Fincome solution.

Differences between the MRR figures from your billing system and those from Fincome can exist. These variations are explained by how each billing system determines recurring revenue.

In this article, we detail the main differences and provide resources to help you understand the gaps you observe, notably regarding differences in:

• MRR

• number of customers

Calculation settings on your Fincome dashboard

First of all, the calculation of your Fincome metrics can be adjusted according to certain parameters. The choice of these parameters may depend on how you bill or on preferences for how to analyze your metrics. To adjust these parameters, go to the "Settings" > "Calculation options" section.

Some of these options are available in billing tools. If you want the numbers to match as closely as possible, make sure the settings are similar on both sides.

Differences in MRR

The MRR from your billing system may differ from what you see in Fincome due to how the data is processed. We have listed below the most common reasons:

Recognition of cancellations

The recognition of cancellations can differ depending on how your billing system handles cancellations, which can lead to differences in the MRR calculation. We invite you to refer to the article on churn recognition.

Discounts

Fincome by default deducts discounts from the MRR calculation in order to present an MRR net of them. This MRR is generally considered more representative of the company’s activity. However, you can configure the MRR and KPI calculations to exclude the impact of discounts in the "Settings" section of the platform.

Refunds (credit memos or credit notes)

Among the different billing systems, only Stripe deducts refunds from the MRR calculation. For all other billing systems, refunded transactions are not deducted from MRR. Fincome does not deduct refunds by default but gives you the option to do so in the "Settings" section if you use Stripe Billing or Chargebee.

Invoices with failed payment

Some billing systems exclude invoices with failed payments from the MRR calculation. Stripe does this only in the case of a failed final retry. Fincome includes them in the MRR calculation even if a transaction is marked as failed insofar as an invoice was issued and this payment is owed to you.

Paused invoices

When billing for one of your customers is paused, they are considered churned as of the date in Fincome. We are working on this topic to offer more flexibility.

Non-recurring billing

Non-recurring billing does not contribute to MRR in Fincome, however your billing system may include non-recurring billing in the MRR calculation and thus create a source of discrepancies. We invite you to refer to the article "What is the difference between MRR and Revenue?" for more details.

VAT and other taxes

Fincome does not include VAT or any other tax that would be specified on invoices in the MRR calculation by default. Fincome does, however, give you the possibility to view MRR including tax by choosing this setting in the "Settings" section.

Customer status

As long as a customer is in a trial period and has not yet been billed for an amount greater than €0, they are not captured in Fincome. When a customer has a payment outstanding, Fincome assumes good faith and they continue to contribute to MRR.

Differences in the number of customers

The most common discrepancy in the number of customers is explained by the fact that Fincome does not count customers who have not been billed. For a customer to be considered active and included in Fincome's customer count, the billing attributed to them must be greater than €0. Customers on a free trial or receiving a 100% discount therefore do not appear as paying customers in Fincome. Customers whose billing is non-recurring contribute to non-recurring revenue, which is visible in the Non-Recurring Revenue section.

When a customer has a late or failed payment, Fincome assumes good faith and continues to count them in the number of customers.