FAQ
Find answers to common questions in our SaaS FAQ. Get clear explanations on KPIs, performance metrics, and software features to enhance your understanding.
How is the security of my data guaranteed?
The data you share with us is critical. We treat it with a very high level of security, collecting it via "read only" APIs.
Your data is hosted in France on ISO 27001-certified servers. Our Terms of Use guarantee that your data will never be shared with a third party by Fincome.
How does Fincome distinguish itself from other tools on the market?
Most reporting tools aimed at companies in the digital economy focus on a single aspect of your business: revenue analysis or cash flow monitoring.
Fincome is the only platform to offer a 360°, real-time view of your company's performance, from revenue to cash flow to cost structure.
If I don't have any investors in my company, why use Fincome?
Fincome's analytical dashboard is not dedicated to investors. We have designed it to include the majority of the management indicators best suited to your business (MRR, churn, LTV, CAC, etc.). Our aim is to provide you with the key information you need to make strategic and operational decisions.
How quickly is my report generated and how often?
Your reporting is generated automatically in real time, once your data sources are connected. You can receive a summary by e-mail on a weekly and/or monthly basis, depending on your needs. You can also share it with other recipients, such as your associates, investors or any other party relevant to you.
How much time will Fincome save on my reporting?
Sur la base des retours de nos clients et de notre expérience, Fincome vous fait économiser jusqu’à 90% du temps passé à construire votre reporting. C’est autant de temps nos clients allouent à l’interprétation de leurs KPIs, pour prendre leurs décisions opérationnelles au bon moment.
How long does it take to configure my dashboard?
Between 2 and 3 hours after your onboarding, you have access to your dashboard, with no action required on your part. In order to gain an analytical view of your cash flows, you can qualify your cash flows by type when you first log in. Fincome already automates the qualification of a significant proportion of your cash flows. Further configuration is very simple, and can be carried out in an average of 15-30 minutes, depending on the volume of your bank flows, thanks to filters and a search bar that enable you to qualify them en masse.
Our technical support team is on hand to guide you through the process.
Can I use Fincome if my billing tool is not listed?
Are you using a billing tool not listed by Fincome, or one you've made yourself? You can import your data directly via Google Sheet or Excel in the dedicated section of our platform.
What integrations do you offer?
We develop integrations with new billing tools every week to simplify your use of Fincome. We are currently integrated with Stripe Billing, Chargebee, Pennylane, ProAbono and over 200 banks in Europe.
How does onboarding work?
Onboarding is a 3-step process that takes between 4 and 10 minutes:
Create your Fincome account
Connect your billing tools and bank accounts to our platform. You can update, add or delete these data sources at any time afterwards.
Access your dashboard and start managing your business
Your data is generally available within 2-3 hours. Our team will be on hand to help you every step of the way.
Who is Fincome for?
Fincome is aimed at companies with recurring revenue models, such as SaaS publishers. We help companies track their performance in real time, from their first euros of sales through to the scale-up phase and beyond.
What does Fincome do?
Fincome gives you a 360° view of your performance, by automating all your reporting, from revenue to cash flow, including the main SaaS KPIs.
Fincome enables you to: obtain reliable reporting, with automatic calculation of your KPIs (MRR, Churn, CAC, LTV, etc.) and benchmarking with your peers focus on analyzing your KPIs rather than collecting and building them accelerate your fund-raising by delivering the KPIs requested by your investors
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