Analyze renewals

Analyzing subscription renewals is essential for recurring-revenue businesses. It gives visibility into upcoming deadlines and lets you anticipate churn risks (customer cancellation) or, conversely, expansion opportunities (upsell/cross-sell). Fincome's Renewals section offers a clear view of the share of MRR/ARR that will renew over a given period, calculated automatically. You can thus accurately anticipate your future revenue, identify renewal opportunities at a glance, and reduce churn risks by optimizing your retention strategy.

Fincome's Renewals tab is accessible via the Analytics menu.

Types of subscriptions tracked

Fincome tracks all subscriptions reaching the end of their cycle, whatever their type or frequency (monthly, quarterly, annual). Renewal logic is modeled as follows:

• By default, the renewal is anticipated at the end of the subscription's service period. This applies to all subscriptions that have no commitment date filled in.

For example, a monthly subscription without commitment will be shown as due for renewal at each month-end.

• As soon as a subscription actually renews (i.e. a new invoice or period starts), it is automatically moved to the following month.
• It is not possible to view all future months of a non-committed contract in advance. You have to wait for the renewal to happen (i.e. for it not to churn) for Fincome to model that renewal in the following month.
• All renewals shown in past months that were not validated (no new billing period) are considered churns.
• If a longer commitment date has been entered manually in Fincome (for example, a contract with a 12-month commitment even if it is billed monthly), then the renewal will be modeled at the end of that commitment period, and not at the end of the month.

This allows long-commitment subscriptions or contractually planned renewals to be reflected faithfully.

Navigating to upcoming months

To view the renewals of the following months, click the arrow to the right of the date slider to move forward in time.

Keep in mind the logic described above: for a monthly subscription without a commitment date, the renewal only appears in the month immediately following the last issued invoice. Once the current month's invoice is issued, the renewal moves to the next month, but it will not yet be visible two or three months further out. To project a renewal beyond that, fill in a commitment date on the relevant subscriptions.

Breaking down and filtering your renewals

You can break down and filter the renewals view to focus your analysis on a specific subset (by segment, by subscription type or status, for example) rather than on your entire base. This is useful to isolate a high-stakes scope, prepare the renewals of a given segment, or track different categories of subscriptions separately.

Customer example – HelloCSE

For HelloCSE, an HR platform with more than 4,000 customers, precise tracking of contract renewals was a key challenge. Relying on Fincome's Renewals tab, the Finance team was able to automate the monitoring of subscriptions coming due, avoid leaving revenue on the table, and identify customers to follow up with before the end of their commitment.

Result: significant time savings, an improved renewal rate, and better alignment of the CSM/Finance teams to prepare high-stakes renewals.

See the detailed benefits in their testimonial.

FAQ

Why don't I see all my renewals for the coming months at once?
Because contracts without a commitment date only project one month at a time: Fincome waits for a renewal to actually happen to model the next one. To see further into the future, fill in a commitment date on the relevant subscriptions.

Why does a past renewal appear as a churn?
A renewal shown in a past month that was not validated (no new billing period started) is considered a churn.

Updated on: 23/07/2026