Tracking MRR is essential for companies with a recurring revenue model, in particular to assess the health of your company at a regular frequency.

Calculating MRR may seem simple, and can be easily accessible on platforms like Stripe or Chargebee; it is nevertheless an indicator that requires a lot of precision to be reliable and useful, and that is the whole point of the Fincome solution.

Differences between the MRR figures from your billing system and those from Fincome may exist. These variations are explained by the way each billing system determines recurring revenue.

In this article, we detail the main differences and provide the resources to help you understand the gaps you observe, in particular regarding differences in:

• MRR
• number of customers

Calculation settings on your Fincome dashboard

First of all, the calculation of your Fincome metrics can be adjusted according to certain settings. The choice of these settings can depend on the way you bill or on preferences in how to analyze your metrics. To adjust these settings, go to the "Settings" > "Calculation options" section.

Some of these options are available in billing tools. If you want the figures to match as closely as possible, make sure the settings are similar on both sides.

Differences in MRR

The MRR from your billing system may differ from what you see in Fincome due to the way the data is processed. We have listed the most common reasons below:

Cancellation recognition

The recognition of cancellations may differ depending on how your billing system handles cancellations, which can lead to differences in the MRR calculation. We invite you to refer to the article on churn recognition.

Discounts

Fincome deducts discounts from the MRR calculation by default in order to present an MRR net of these. This MRR is indeed generally recognized as being more representative of the company's activity. However, you can configure the calculation of MRR and KPIs to exclude the impact of discounts in the "Settings" section of the platform.

Refunds (credit notes)

Among the various billing systems, only Stripe deducts refunds from the MRR calculation. For all other billing systems, refunded transactions are not deducted from MRR. Fincome does not deduct refunds by default but gives you the option to do so in the "Settings" section if you use Stripe Billing or Chargebee.

Invoices with failed payment

Some billing systems exclude invoices whose payment failed from the MRR calculation. Stripe only does so if the last retry attempt fails. Fincome includes them in the MRR calculation, even if a transaction is marked as failed, insofar as an invoice was indeed issued and this payment is owed to you.

Paused invoices

When billing for one of your customers is paused, they are currently considered in Fincome as having churned. We are working on this topic to offer more flexibility.

Non-recurring billing

Non-recurring billing does not contribute to MRR in Fincome; however, your billing system may include non-recurring billing in the MRR calculation and thus generate a source of discrepancies. We invite you to refer to the article "What is the difference between MRR and revenue?" for more details.

VAT and other taxes

Fincome does not by default include VAT or any other tax specified on invoices in the MRR calculation. Fincome nevertheless gives you the possibility to view the MRR including tax by choosing this setting in the "Settings" section.

Customer status

As long as a customer is in a trial period and has not yet been billed for an amount greater than €0, they are not captured in Fincome. When a customer has an overdue payment, Fincome presumes their good faith and they continue to contribute to MRR.

Differences in the number of customers

The most common discrepancy in the number of customers is explained by the fact that Fincome does not count customers who have not been billed. For a customer to be considered active and included in Fincome's customer count, the billing attributed to them must be greater than €0. Customers on a free trial or benefiting from a 100% discount therefore do not appear as paying customers in Fincome. Customers whose billing is non-recurring contribute to non-recurring revenue, which is visible in the Non-recurring revenue section.

When a customer has a late or failed payment, Fincome presumes their good faith and continues to count them in the number of customers.

Updated on: 03/07/2026