Accessing the billing area

1. From your Fincome workspace, click on your initials at the bottom left.
2. Select My account → Manage my subscription.
3. You access the subscription page, which shows:

• your current plan and its amount,
• the active payment method,
• your billing history,
• the Modify subscription button.

Accepted payment methods

The options displayed depend on your contract and your country. At a minimum, Fincome accepts:

• Bank card (Visa, Mastercard, American Express)
• SEPA direct debit
• Other methods (annual transfer on invoice): available on request depending on eligibility — contact your CSM if needed.

Only the methods visible in the portal can be saved directly. For any clarification, contact Fincome support.

Adding or changing a payment method

1. Click on your initials → My account → Manage my subscription.
2. In the Payment method section, click Add a payment method.
3. Fill in the requested information (number, expiration, CVC, IBAN…) then click Save.
4. Click the … to the right of the new method and choose Set as default method.
5. (Optional) Delete the old method via … → Delete.

Common cases

• Expired card: add a new card and set it as the default.
• Payment failure: check the limit or 3-D Secure, update the card, then retry the payment from the invoice if offered.
• No "Add" option visible: your role may not allow billing changes — ask an administrator.

Updating the billing email and address

1. Go to My account → Manage my subscription.
2. Under Billing information, click Update information.
3. Modify:

• the billing email (for receiving invoices),
• the legal address (company name, country, VAT, etc.).

Tip: use a generic address (e.g.: billing@your-domain.com) to ensure invoices are received properly.

Finding and downloading your invoices

1. In Billing history, select the desired invoice.
2. Download the invoice PDF and/or the associated receipt.

Security and compliance

• All payments are processed via Stripe, a PCI DSS-certified infrastructure.
• Fincome does not store any card data: it is encrypted and managed exclusively by Stripe.
• You can revoke or replace a payment method at any time.

FAQ

→ Which payment methods are accepted?
Cards (Visa, Mastercard, Amex) and SEPA direct debit. Other options (annual transfer, direct mandate) can be activated on request depending on your contract.

→ How do I set a default card?
In My account → Manage my subscription → Payment method, add the new card then click … → Set as default method.

→ Can I save several cards?
Yes. You can save several cards and choose which one to use by default. The others will remain available as backups.

→ When am I charged?
On your contract's renewal date. The subscription renews automatically and the default payment method is charged, unless canceled beforehand.

→ What should I do if a payment fails?
Check the limit or 3-D Secure, update the card, then retry the payment from the invoice if offered. Fincome makes several automatic attempts before any access suspension.

→ Are virtual or corporate cards supported?
Yes, if they are accepted by Stripe and authorized for recurring payments by the issuer.

→ How do I modify my legal information (VAT, company name, etc.)?
In My account → Manage my subscription → Billing information → Update information. Fill in the company name, address, country, and VAT number.

→ Who can modify payment information?
Only account owners and administrators with billing rights can change or delete a payment method.

Updated on: 03/07/2026