Add / change a payment method on Fincome

1. Access the billing area

1. From your Fincome workspace, click your initials in the bottom left.
2. Select My account → Manage my subscription.
3. You will access the subscription page, where you will find:

• your current plan and its amount,
• the active payment method,
• your billing history,
• the button Change subscription.

If a message saying “Your card has expired. Update your payment method.” appears, add a new method and set it as the default.

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2. Accepted payment methods

The options displayed depend on your contract and your country. At a minimum, Fincome accepts:

• Bank card (Visa, Mastercard, American Express)
• SEPA direct debit
• Other methods (annual bank transfer on invoice) : available upon request depending on eligibility — contact your CSM if needed.

Only the methods visible in the portal can be registered directly. For any clarification, contact Fincome support.

3. Add or change a payment method

1. Click your initials → My account → Manage my subscription.
2. In the section Payment method, click Add a payment method.
3. Fill in the requested information (number, expiration, CVC, IBAN…) then click Save.
4. Click the … to the right of the new method and choose Set as default payment method.
5. (Optional) Delete the old method via … → Delete.

Common cases

• Expired card : add a new card and set it as default.
• Payment failure : check the limit or 3-D Secure, update the card, then retry the payment from the invoice if offered.
• No “Add” option visible : your role may not allow billing changes — ask an administrator.

4. Update the billing email and address

1. Go to My account → Manage my subscription.
2. Under Billing information, click Update information.
3. Modify:

• thebilling email (for receiving invoices),
• thelegal address (company name, country, VAT, etc.).

Tip: use a generic address (e.g.: billing@your-domain.com) to ensure invoices are received properly.

5. Find and download your invoices

1. In Billing history, select the invoice you want.
2. Download the PDF of the invoice and/or the receipt associated with it.

6. Security and compliance

• All payments are processed via Stripe, a certified PCI DSS.
• infrastructure Fincome does not store any card data
• : it is encrypted and managed exclusively by Stripe. You can at any time revoke or replace

a payment method.

FAQ → What payment methods are accepted?

Cards (Visa, Mastercard, Amex) and SEPA direct debit. Other options (annual bank transfer, direct debit mandate) can be enabled on request depending on your contract. In → How do I set a card as default?My account → Manage my subscription → Payment method , add the new card then click.

… → Set as default payment method → Can I save multiple cards?

Yes. You can save multiple cards and choose which one to use by default. The others will remain available as backups. → When am I charged? On the renewal date

of your contract. The subscription renews automatically and the default payment method is charged, unless cancelled early. → What should I do in case of a payment failure?

Check the limit or 3-D Secure, update the card, then retry the payment from the invoice if offered. Fincome makes several automatic attempts before any access suspension. → Are virtual or corporate cards supported? Yes, if they are accepted by Stripe

and authorized for recurring payments by the issuer. In → How do I change my legal information (VAT, company name, etc.)?My account → Manage my subscription → Billing information → Update information Enter the company name, address, country and VAT number.

→ Who can modify payment information? Only account owners and administrators with billing rights can change or delete a payment method.

Updated on: 01/06/2026